FAQs

De Ember is a premium candle brand specialising in innovative Pearl Candles. Our products combine elegance, customisation, and sustainability, offering a unique candle experience.

De Ember's Pearl Candle is made of unique, plant-based wax granule that offers longer, cleaner burns. It’s customisable, allowing you to create candles in any container and fragrance combination you desire.

Yes, De Ember's Pearl Candles are made of sustainable plant-based, paraffin-free wax, ensuring an environmentally friendly and toxin-free experience.

De Ember's Pearl candles come in 4 elegant colours (Brown, Gray, White, and Pink) paired with 4 luxurious fragrances (Woodland Whisper, Noir Empress, Elysian Cream, Amber Majesty). The specific colours and scents included depend on the combo product you choose.

Yes, whether you're looking to resell De Ember Candles at your store, or looking to purchase in bulk to use for decor, please contact our friendly team at admin@deember.com to tell us more about your business, where you're located, and which De Ember products you're interested in.

We typically ship within 24 hours, and do our best to fulfill most orders the same day. You can see the transit times and expected delivery dates at checkout.

Please note fulfillment times can be extended during busy shopping seasons such as the holidays.

Contact us if you have a specific question/concern about delivery times.

We offer Royalmail Tracked 24 and Tracked 48 shipping options within the UK, and Royal Mail International Standard and Royal Mail International Tracked shipping options to US, EU and Australia.

Shipping rates can vary depending on other regions and are calculated at checkout.

Here are the full details of our Shipping Policy.

We're currently available in the UK & some selected countries around the world. You can find more detailed information in our Shipping Policy.

Please note that shipping rates could vary depending on your region.

Fireproof containers are recommended, but it's possible to also use other containers safely as long as they're big enough. The key is to prevent the melt pool from reaching the container edge and to keep the container from heating up while burning. Generally, that means 4 inches minimum container width at the narrowest part but test it carefully and make sure it's not heating up while burning.

Also, make sure to have at least 2 inches of pearls around each wick (use only one wick in a 4-inch wide container!), and least 1 inch between the bottom of the wick and the container bottom.

The total burn time varies greatly based on how the product is used.

Do you relight the same wick or refresh it each time? Do you use one or more wicks at a time? How long are you letting them burn before refreshing your candle? All these will affect how long your pearled candle will last.

Each wick burns for approximately 5-10 hours. Every De Ember candle set includes 30 wicks (5cm each).

You have options! You can use a flame snuffer, dip the wick with a wick dipper, or simply blow it out gently. Nope, the pearls won't fly everywhere if you blow out the flame carefully.

Yes, all of our white pearls float on water while our colored products are NOT suitable for floating candles. We recommend pouring at least a 3 inches height of white pearls on top of water and making sure the bottom of the wick is not touching the water. Just add any decorations you'd like into a vase, fill it with water until the decor is submerged, and then pour De Ember's White Pearl Candle (Elysian Cream) on top.

Yes! Just scoop out the pearls with a spoon or catch them in a fine- meshed strainer, then allow them to air dry on paper towels before reusing. The more you spread them out, the faster they will dry.

No, you can relight the same wick multiple times and burn it as long as it lasts. Each De Ember's cotton wick can burn around 5-10 hours. That said, we give you plenty of wicks with every Pearl Candle so you could refresh your candle as often as you'd like to make it look new again.

You can also cut the wick and re-use the part that hasn't been used yet, or flip the wick to bury the melt pool for zero waste while still making your candle look brand new. Keep in mind cutting the wick will shorten the burn time.

No, the fact that our wicks are NOT attached to the bottom of the jar makes them safer than traditional candles. When the wick gets close to running out, it simply falls over into the melt pool and self-extinguishes. This means if you accidentally leave your De Ember's Pearl Candle burning (which we of course do not recommend since it's still real fire), the flame will go out after about 10 hours. Our instructions say to leave at least an inch of space between the bottom of the wick and the container, which means the wick will self-extinguish before the heat reaches the container.

The most common reason why the wick is not burning for the full 5-10 hours is if the wick tip is left too far out of the pearls. When inserting the wick, aim to have only about a quarter-inch tip sticking out, just enough to light it. Leaving the wick our further will shorten the burn time.

Each wick burns for approximately 5-10 hours. Every De Ember candle set includes 30 wicks (5cm each).

All De Ember's Pearl Candles are initially unscented, regardless of their color. However, each product set comes with a selection of premium essential oils in a variety of unique fragrances. Simply add the oil to your candle before lighting to enjoy a personalised, fragrant experience.

De Ember's Pearl Candles are designed to provide a unique candle experience and are often used to create large centerpieces on dining tables. For this reason, the scent throw is designed to be on the milder side and not overwhelmingly strong.

Absolutely! Depending on the product set you choose, you can select from a variety of both colored and scented options. Visit our Shop page to explore the different fragrance and color combinations available, and find the perfect set for you!

Yes, just choose one of our products and add a few drops of your favorite essential oil or our candle fragrance oil close to the wick BEFORE lighting it.

Please do so at your own risk and comfort level, keeping in mind oils are very flammable and should never be added to a burning candle. You'll find that some oils work better than others, so experiment carefully until you find some that work.

It is the user's responsibility for all modifications made to the candles such as colors and scents.

Our Pearl Candles are made from highly purified plant-based wax, burning cleanly with minimal smoke or soot. They do not contain paraffin or any known allergens. Our scents do not contain parabens or phthalates.

You can also take some comfort knowing that Pearl Candles self- extinguish if accidentally spilled as the pearls snuff the flame. They also self-extinguish if accidentally left burning long-term, as the wick will eventually fall over and ""drown"" in the melt pool.

De Ember's Pearl Candles are ~100% plant-based, vegan, and burn cleanly with minimal smoke or soot. Our pearls are derived from certified sustainably sourced and highly purified plant-based wax. They do not contain paraffin, soy or any known allergens. We use natural synthetic fragrances to scent our scented versions. Our scents are free of phthalates and parabens.

Yes, De Ember's Pearl Candles are plant-based, clean-burning, and pet-friendly. We still recommend keeping them out of reach of pets since they're technically not edible and burning with real fire, but you'll be glad to know the Pearl Candles are non-toxic and not expected to be harmful if a small amount is ingested.

You can also take some comfort knowing that De Ember's Pearl Candle self- extinguish if accidentally spilled as the pearls snuff the flame.

We are proud to say that our product ingredients have been reviewed by veterinarians specialising in birds and they stated they've never seen a safer candle on the market!

That said, just like humans, pets and birds can potentially have individual sensitivities to certain fragrances etc. so we recommend not burning candles in the same room with birds just out of an abundance of caution. We also do offer a Scent Free option if you're wanting to be extra careful.

Yes, we offer full and partial refunds.

Please enquire for more information about our Shipping & Return Policy.

A return and refund request if an item is faulty, damaged, or incorrect, can be submitted within 30 days of receiving the goods. A return and refund request ìf an item is unopened, can be submitted within 14 days of receiving the goods.

We allow cancellations of orders that have not yet been shipped, please contact us at admin@deember.com if you wish to cancel your order for a full refund.